{"id":998,"date":"2021-04-12T09:24:57","date_gmt":"2021-04-12T00:24:57","guid":{"rendered":"http:\/\/sh1968.cafe24.com\/inquiry-copy\/"},"modified":"2021-07-10T06:44:30","modified_gmt":"2021-07-10T06:44:30","slug":"faq","status":"publish","type":"page","link":"https:\/\/shinhankeg.co.kr\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
[vc_row full_width=”stretch_row” css=”.vc_custom_1616055841465{background-image: url(http:\/\/shinhankeg.co.kr\/en\/wp-content\/uploads\/sites\/2\/2021\/03\/shsubtop-inquiry.jpg?id=975) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_id=”sbtop”][vc_column][vc_row_inner][vc_column_inner offset=”vc_hidden-xs”]
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Inquiry<\/p>\n\t\n<\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm”]

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Inquiry<\/span><\/p>\n\t\n<\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” el_id=”tabbgm” css=”.vc_custom_1609395474141{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}”][vc_column offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm” el_class=”sub_menu_col_m” css=”.vc_custom_1597817278937{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}”][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJ0YWItYm1vbiUyMiUyMCUyMG9uY2xpY2slM0QlMjJsb2NhdGlvbi5ocmVmJTNEJTI3LiUyRmZhcSUyRiUyNyUzQiUyMiUzRUZBUSUzQyUyRmRpdiUzRSUwQSUzQ2RpdiUyMGNsYXNzJTNEJTIydGFiLWJtJTIyJTIwJTIwb25jbGljayUzRCUyMmxvY2F0aW9uLmhyZWYlM0QlMjcuJTJGaW5xdWlyeSUyRiUyNyUzQiUyMiUzRUNvbnRhY3QlMjB1cyUyMGZvciUyMGFkZGl0aW9uYWwlMjBpbnF1aXJ5JTNDJTJGZGl2JTNF[\/vc_raw_html][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content_no_spaces” el_id=”tabbg”][vc_column][vc_row_inner el_id=”tabbg-center”][vc_column_inner offset=”vc_hidden-xs”][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJ0YWItYjJvbiUyMiUyMCUyMG9uY2xpY2slM0QlMjJsb2NhdGlvbi5ocmVmJTNEJTI3LiUyRmZhcSUyRiUyNyUzQiUyMiUzRUZBUSUzQyUyRmRpdiUzRSUwQSUzQ2RpdiUyMGNsYXNzJTNEJTIydGFiLWIyJTIyJTIwJTIwb25jbGljayUzRCUyMmxvY2F0aW9uLmhyZWYlM0QlMjcuJTJGaW5xdWlyeSUyRiUyNyUzQiUyMiUzRUNvbnRhY3QlMjB1cyUyMGZvciUyMGFkZGl0aW9uYWwlMjBpbnF1aXJ5JTNDJTJGZGl2JTNF[\/vc_raw_html][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_id=”sbcont”][vc_column]

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FAQ<\/span><\/p>\n\t\n<\/div>

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Q. What should I prepare in advance of importing keg products?<\/h4>\n\t\t
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If you request a quotation, we will contact you shortly with information about the unit price and shipping date according to the appropriate shipping method. (Please provide information of the importer, address to receive the goods, desired shipping method, and purchasing quantity)<\/div>\n<\/div>\n

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Q. Are all types of spears compatible?<\/h4>\n\t\t
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Yes. As an official partner of MACRO MATIC, we can provide all types of spear including A type, S type, D type, and G type.<\/div>\n<\/div>\n

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Q. How much is the import tariff?<\/h4>\n\t\t
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Customs duties vary by country and region at the time of customs clearance. However, the tariff rate may not be applied or may be reduced in case the FTA applies. The tariff shall be 0% for the products that are exempt from the basic tariff, otherwise, you can receive a reduction or exemption by requesting a certificate of origin considering the FTA application.<\/div>\n<\/div>\n

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Q. Is there any VAT? If yes, what percentage is it?<\/h4>\n\t\t
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VAT also varies by country. All citizens pay an amount inclusive of tax when purchasing goods. For example, if you bought milk at the market, you would have paid VAT with the purchase. VAT will be applied as it is as above.<\/div>\n<\/div>\n

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Q. Can I get a tax refund?<\/h4>\n\t\t
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Generally, Individuals cannot get a tax refund. However, VAT can be refunded if you purchase the goods under the company name. VAT items and percentages vary by country and please check relating information through your national institution or accounting firm.<\/div>\n<\/div>\n

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Q. What is the HS code for custom clearance?<\/h4>\n\t\t
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KEG product HS code:7310.29 \/ Spear HS code: 8481.80<\/div>\n<\/div>\n

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Q. When I place an order, how does shipping work?<\/h4>\n\t\t
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There are usually three types of shipping as follows: If you choose a shipping method, we will inform you accordingly about the shipping cost<\/strong><\/p>\n

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  1. FOB: Shinhan Industrial delivers the goods to the airport or the port in Korea desired by the customer and bears the corresponding cost (transportation expenses in Korea are borne by the customer).
    (ex. Airline\/freight charge, airport and port charges in importing countries, customs clearance and taxes, and transportation expenses to the destination are borne by the customer).
    This is the most common and economical shipping method.<\/li>\n
  2. CIF: Shinhan Industrial delivers the goods to the airport or port in the country desired by the customer (Shinhan Industrial bears all the costs charged in Korea and air\/freight) and the customer pays the cost after arrival (airport and port charge in importing countries, customs clearance and taxes, and transportation expenses to the destination are borne by the customer).
    If it is not sure which method would be more suitable for you, we will compare the transportation costs in several ways and include the cost in the unit price or charge separately. Customers who are new to overseas purchases can save time with this convenient method.<\/li>\n
  3. EX work: When the ordered goods are ready at the factory, the customer bears all the costs. (Transportation costs, airlines, freight, all expenses in the importing country are borne by the customer).
    This shipping method is used when the goods are immediately in need and the costs are higher than other methods as the local price should be included. However, the importer can directly check and handle everything related to transportation and the goods can be transported quickly to the place where the buyer desires.<\/li>\n<\/ol>\n<\/div>\n<\/div>\n

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    Q. When will I receive the products after purchase?<\/h4>\n\t\t
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    Delivery varies by country, region, and situation. Usually, it takes 5~6 weeks from the order date.<\/div>\n<\/div>\n

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